HOW DO I PLACE AN ORDER?

The best way to place an order request is by emailing your wishlist (cart) to hello@sokariweddings.com. Following this, someone from our team will be in touch with you to follow-up on your request.

HOW DO I CONFIRM A QUOTE/ORDER?

Quotes are valid for 30 days ( except custom items/fabrications - 2 weeks). After 10 business days, should another client be interested in any item(s) on your quote, they will be offered said items. To secure your items, we require a 50% deposit and a signed rental agreements to confirm your order.

IS THERE A MINIMUM ORDER QUANTITY?

Some of our items require minimum quantities and are only available in certain increment. You will be advised on which items fall under this category in our product description or this will be communicated to you via email.

HOW LONG IS MY RENTAL PERIOD?

The standard rental period is up to 3 days. Depending on availability, rental periods may be extended and will be subject to increased rental fees as detailed below:

1 - 3 days: Base rental rate

4-7 days: Base rental rate x 1.5

8-14 days: Base rental rate x 2

15-21 days: Base rental x 3

22-31 days: Base rental rate x 4

HOW MUCH IS DELIVERY FOR MY RENTAL ORDER?

We don’t offer a flat delivery fee since every event is different! Our delivery pricing is tailored to factors like your order total, the venue location, and specific logistics—including delivery/pick-up timeframes, accessibility, and any special handling needs. Each order receives a personalized delivery estimate, with the final fee confirmed once all event details are in place.

CAN I PICK UP MY RENTALS?

Absolutely! We offer pick-up and return from our warehouse. Our hours are Monday to Friday, 10 AM–12PM and 2PM–4PM.

There’s no minimum order or delivery fee for pick-up orders. Most items are available for pick-up, though some specialty pieces may require delivery due to their size or handling needs.

DO YOU HAVE A MINIMUM ORDER REQUIREMENT FOR DELIVERY?

No we do not! However, we advise that you maximize your delivery fees by adding multiple items to your order.

WHAT DO I NEED TO DO BEFORE RETURNING MY RENTED ITEMS?

For rented dishes and flatware, all food must be scraped off and put in their provided totes. Do not overpack the totes/bins.

For rented glassware, glasses must be emptied and placed upside-down in the provided glassware racks.

WHAT ARE YOUR PAYMENT TERMS?

The Renter agrees to pay a 50% deposit to secure the order. Final balances are due 2 weeks to the event date. We accept payments via interac email money transfer and wire transfer.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We only accept Interac e-transfer and wire transfers. Due to cases of credit card fraud (chargebacks), we no longer accept credit card payments for invoices.

CAN I CANCEL MY ORDER?

All cancellations must be in writing. No verbal cancellations shall be accepted
to avoid any misunderstandings.
A 25% administration fee, based on the value of the order (minimum $50), will be retained for all orders cancelled more than 30 days notice of delivery or customer pickup.
A 50% cancellation charge applies to orders with less than 30 days notice prior to delivery or customer pickup. Refunds are not issued for any unused items.
A 100% cancellation charge applies to all orders cancelled or reduced within 7 days prior to customer pickup or delivery.

Rental orders that include specialty and/or custom order items are not eligible for refunds.

CAN I ADD TO MY EXISTING ORDER?

Additions with less than 72 hours notice prior to the delivery or customer pickup will be accommodated based on availability & time.
Customers can reduce the quantity of each rental item up to 50% after reservation and before final confirmation. Customers can postpone event for up to 12 months from original event date to avoid cancellation charges.
Refunds are not issued for unused rental items.

WHAT AREAS DO YOU SERVICE?

We provide event rental services primarily in the Greater Edmonton Area. We love to travel and have provided service throughout Alberta including Calgary, Red Deer etc.

DO YOU OFFER CUSTOM ITEMS OR FABRICATE SPECIALTY PIECES?

Absolutely! we’re passionate about turning creative event visions into reality. We design, build, and source custom event furniture and decor for weddings, corporate events, brand experiences, and high-end events. Whether you’re dreaming of a custom bar or a truly unique lounge setup, our team is here to collaborate and create a tailored solution just for your event.